However, in a world where below average customer service is the norm, your staff stand out as an exception to this rule. Whenever we have had a problem, Colin and his team have always gone the extra mile. Although there have been times when action was required during Colin's absence, we never once heard 'Colin is on holiday and will attend to it on his return'. What we heard was 'Colin is on holiday one of his colleagues will deal with this today'. Service to a very high level is what we have received from day one.
To produce such sparkling performances, your staff are obviously intelligent, knowledgeable, well trained and interested in their clients. They must be very proud to work for your company and this is reflected in their attitude. They are a credit to themselves and to Alan Steel Asset Management.
In these days when one seems to be moaning about companies and poor service, it has been an absolute delight to write this email, justifiably praising your company and team. Well done!"
Your matter of fact and professional contribution to making that transition sound are much appreciated. There are few guarantees in life but I know in turning to ASAM I will be guaranteed pragmatism and good support.
I hope 2016 is a good year for all of us and please send my regards and thanks to Nicola and Lorraine for their sterling work behind the scenes."
I was just thinking - of all the problems in my life (mostly concerning the children!) it’s such a relief that I can rely on you guys totally as far as my finances are concerned!
You have always done a fantastic job for me and I know you always will!
Thank you all for your hard work."
Fortunately I stumbled across ASAM through Alan's amusing and insightful tweets.
ASAM have tailored our portfolio to meet our needs and risk parameters. Communication is excellent. Distance is no object. They are highly responsive and supportive. What a pity we didn't find ASAM earlier in life"
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